Virtual Tech Support For Improved CX
Experience Live Video Interactions With Your Customers & Get To The Root Of the Issue Faster & More Effectively .
IrisCX + SP Data Digital Demo
Introducing SP Data Digital powered by IrisCX. Our contact center solution coupled with IrisCX's Enterprise Smart Video platform.
Discover how to deliver better customer experience while increasing retention and developing new sales and service opportunities. The solution your team and customers have been looking for is finally here.
Virtual Tech Support Demo
See how we deliver better customer experience to a customer via virtual tech support. Our demo shows a merchant having an issue with a card terminal. Our expert guides them through a solution and you get top see the view of the expert and the merchant.
The Current State Of Technical Support Is Costing You Billions Each Year.
The current state of technical support is less than optimal both for their customers and for their business.
Customers are frustrated when they need help. They try to troubleshoot their problem often without success because they are routed through ivrs and chat bots. When customers finally do connect with a frontline call center expert, the calls are lengthy and can sometimes take up to one hour. Even still these support calls often don't end in a resolution.
A technician is often sent on site when the problem can't be solved over the phone customers have to wait for days for an appointment and ensure they are home during a service window.
How many times have your technicians reported going on site just to find out that the modem had nothing wrong with it and in fact it was just user error? The current native technical support is frustrating for your customer and your experts.
The Solution
Introducing SP Data Digital powered by IrisCX. Our contact center solution coupled with IrisCX's Enterprise Smart Video platform is designed to put customers first, with visually on demand and personalized video interactions.
Allow your experts to virtually be there in your customers home and solve even complex problems quickly. Best of all this is with no app or account creation to connect with your customers. This is a fundamental shift in how you engage with your customers and how you provide support with SP Data Digital and IrisCX you can finally deliver the interactions your customers actually want and deliver them at scale.
With SP Data Digital powered byIrisCX you will be able to reduce the frustration experienced by your customers and experts, increase first call resolution by three times, reduce truck rolls by over 70 percent and prevent unnecessary Hardware Replacements by 60 percent.
This leads to a better customer experience and the ability to build a relationship with your customers to enable increased retention and new Sales and Service opportunities the solution your team and customer has been looking for is here
Ready to start accelerating your growth?
Get in touch with one of our innovative representatives and start changing the way your customers connect to your business.